Privacy policy
Last updated: 3 September 2026
1. Controller and Scope
This Privacy Policy explains how AV Global Import GmbH, operating under the AMOREVIDA brand, processes personal data when you visit our online store, use our products or services, place an order, use a customer account or communicate with us.
Controller:
AV Global Import GmbH
Rebbergstrasse 72
8102 Oberengstringen
Email: info@amorevida.ch
The Swiss Federal Act on Data Protection (FADP) and the related Data Protection Ordinance apply in particular. Where the European Union General Data Protection Regulation (GDPR) applies to processing, we additionally take its requirements into account.
2. Personal Data We Process
Depending on how you use our online store, we may process contact and master data, billing and shipping addresses, email address and telephone number, order and transaction data, shopping cart and wishlist data, returns, exchanges and cancellations, payment method and payment status, customer account and profile data, communication data, IP address, browser, device and usage data, as well as marketing, cookie and consent data. Full card details are generally processed by the payment service providers we use.
3. Sources of Personal Data
We receive personal data directly from you, automatically when you use our online store, and from service providers and partners we use to operate the store. These may include Shopify, payment service providers, shipping and logistics companies, IT and hosting providers, analytics and marketing providers, and Trusted Shops.
4. Purposes and Legal Bases
We process personal data in particular to process orders and contracts, handle payments and shipping, manage customer accounts, process returns and refunds, communicate with customers, ensure security and prevent fraud, comply with legal obligations and – where permitted – for marketing, advertising and personalization.
Where the GDPR applies, depending on the purpose, we rely in particular on Art. 6(1)(a), (b), (c) or (f) GDPR. Consent may be withdrawn at any time with effect for the future.
5. Shopify
Our online store is provided through Shopify. In connection with visits to and use of the store, Shopify processes technical data, usage data, order and transaction information and other data required for the operation, security and improvement of Shopify services.
According to Shopify, personal data of customers from Switzerland, the EEA and the United Kingdom is initially processed by Shopify International Limited in Ireland. Depending on the functions used, Shopify may process data partly on our behalf and partly for its own purposes. Further information: Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers and Shopify
Privacy Portal: https://privacy.shopify.com/.
6. Trusted Shops Trustbadge, Trustmark, Buyer Protection and Reviews
We use Trusted Shops services in our online store and display the Trusted Shops Trustmark. For this purpose, the Trusted Shops Trustbadge is integrated into our online store. To display the Trusted Shops Trustmark, the Trustbadge and, where applicable, reviews, a connection to Trusted Shops servers may be established when the relevant store pages are accessed. In particular, technical access data such as IP address, date and time, amount of data transferred, and device and browser information may be processed.
If you use additional Trusted Shops services such as buyer protection, submit a review or agree to a review request, further data may be transmitted to Trusted Shops or collected directly by Trusted Shops. Depending on the service, this may include your email address, order number, order date, order value and information about purchased products.
Where the GDPR applies, display of the Trustbadge may be based on our legitimate interest in presenting our store in a trustworthy manner (Art. 6(1)(f) GDPR). Where consent is required, processing is based on your consent (Art. 6(1)(a) GDPR) or as part of the service requested by you.
The specific processing depends on the Trusted Shops functions actually activated. This section should be checked against the then-current Trusted Shops information during the final technical integration.
7. Payment Processing
For payment processing, we use the payment service providers offered at checkout. The required data is transmitted to the selected provider. The respective payment service provider may process certain data under its own responsibility in accordance with its privacy policy.
Before publication, the payment providers definitively used, for example Shopify Payments, TWINT, PayPal or Klarna, must be specifically added.
8. Shipping and Logistics
To fulfil your order, we disclose the data required for shipping and delivery to shipping, logistics and, where applicable, fulfilment providers. This includes in particular your name, delivery address, contact details and necessary order information. AMOREVIDA uses Swiss Post in particular for shipping.
9. Cookies and Similar Technologies
Our online store uses cookies and similar technologies. Technically necessary cookies enable basic functions such as the shopping cart, checkout, security and session management. Other technologies may – depending on our configuration – be used for analytics, personalization or advertising.
Where consent is required, non-essential cookies and similar technologies are used only after you have given your consent. You can manage and withdraw your choices through the privacy settings or cookie banner provided in the store.
10. Analytics, Social Media and Marketing
If we use analytics, advertising, social media or retargeting services, technical data and information about the use of our store may be transmitted to the respective providers. Where consent is required, we activate such services only after your approval.
Before launch, services actually used, such as Google Analytics, Meta Pixel, TikTok Pixel, Pinterest or Klaviyo, must be specifically added and aligned with the cookie banner.
11. Recipients of Personal Data
We may disclose personal data to the extent necessary to Shopify and its subprocessors, payment service providers, shipping and logistics providers, Trusted Shops, IT, hosting, cloud and security providers, analytics and marketing providers and – where legally required – authorities, courts and advisers.
12. International Data Transfers
Some service providers may process personal data outside Switzerland. This may include countries in the EEA, Canada and the United States. Where data is transferred to countries without a recognized adequate level of data protection, we provide appropriate safeguards where required, for example recognized standard contractual clauses or other legally permitted protection mechanisms.
13. Retention Period
We retain personal data only for as long as necessary for the relevant processing purposes or as required by statutory retention obligations. Data that is no longer required is deleted or anonymized unless there is an obligation or legitimate reason for further retention.
14. Data Security
We take appropriate technical and organizational security measures to protect personal data against loss, misuse, unauthorized access, disclosure or alteration. However, completely risk-free data transmission or storage cannot be guaranteed.
17. Complaints
If you have questions or complaints, please contact us at info@amorevida.ch.
18. Changes
We may amend this Privacy Policy, in particular if our data processing activities, service providers or legal requirements change. The current version will be published in the online store.
19. Contact
AV Global Import GmbH
Rebbergstrasse 72
8102 Oberengstringen
Email: info@amorevida.ch
