Terms of service
AMOREVIDA
General Terms and Conditions (GTC)
AV Global Import GmbH · Version: September 2026
1. Scope
These General Terms and Conditions (“GTC”) apply to all orders and purchase contracts concluded via the online shop www.amorevida.ch, operated by AV Global Import GmbH, Rebbergstrasse 72, 8102 Oberengstringen, Switzerland, UID CHE-488.075.312, email info@amorevida.ch (hereinafter “AMOREVIDA”, “we” or “us”).
By placing an order, the customer confirms that they have read and accepted these GTC.
The online shop is primarily intended for private customers purchasing products for personal use. Commercial resale of products purchased from AMOREVIDA is not permitted without the prior written consent of AV Global Import GmbH.
2. Offers and Products
AMOREVIDA offers, in particular, fashion and accessories for pregnancy, maternity, babies and children.
AMOREVIDA places great importance on presenting and describing the products offered in the online shop as realistically and accurately as possible. Product images, product texts and other representations may have been created, edited, optimised or visualised photographically, editorially or digitally and are intended to illustrate the respective product.
Minor differences between the representation in the online shop and the product actually delivered may occur, particularly with regard to colour, colour appearance, structure, material appearance, proportions, fit or depiction of details. Such differences may result, among other things, from different screen settings, lighting conditions, photographic or digital representation, editing, or production-related variations.
Information provided in the online shop concerning essential product characteristics, in particular size, material composition and design, is prepared with the greatest possible care. Minor deviations that do not materially affect the character, quality or ordinary use of the product remain reserved.
All offers are valid while stocks last, unless otherwise stated for the respective product.
3. Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer to conclude a purchase contract. By completing the ordering process, the customer submits a binding order for the products contained in the shopping cart.
After receipt of the order, an electronic order confirmation will be sent to the email address provided.
AMOREVIDA reserves the right to reject or cancel orders, in particular if an item is unavailable, a price is obviously incorrect, there is suspicion of abusive or fraudulent ordering, or payment has failed. Payments already made for orders that are not fulfilled will be refunded.
4. Prices
All prices stated in the Swiss online shop are in Swiss francs (CHF) and include any legally applicable value added tax.
Additional shipping costs are transparently displayed before the order is completed. The price shown in the online shop at the time of ordering is decisive.
Obvious pricing, typographical or system errors remain reserved. In such a case, the customer will be contacted before the order is fulfilled.
5. Payment
The payment methods currently available in the online shop are displayed during the ordering process. Payment is generally due upon completion of the order.
6. Delivery and Shipping
Delivery is made to the delivery address provided by the customer when placing the order.
The available shipping methods, delivery costs and estimated delivery times are displayed in the online shop or during the ordering process.
Delivery times are generally non-binding estimates unless a binding delivery date has expressly been confirmed.
AMOREVIDA is not liable for delays outside its reasonable control, in particular delays caused by the shipping provider, force majeure, exceptional traffic or weather conditions, or governmental measures.
If an ordered product unexpectedly becomes unavailable, the customer will be informed accordingly. Payments already made for unavailable products will be refunded.
7. Right of Return
AMOREVIDA voluntarily grants customers a right of return for 14 calendar days from receipt of the goods.
The return must be registered with AMOREVIDA within this 14-day period and the goods must also be sent back to AMOREVIDA within the same period. The date on which the return shipment is handed over to the shipping provider is decisive for compliance with the return period.
After expiry of this period, there is no entitlement to return the goods, subject to mandatory statutory rights relating to defective goods.
All of the following requirements must be met for a return:
• The goods are in perfect, unworn and unused condition.
• The goods have not been washed, altered or damaged.
• All original labels and hangtags remain fully and unchanged attached to the product.
• The goods show no signs of use, dirt, stains, odours, make-up marks, animal hair or other impairment.
• The return is properly packaged and, where available, includes the original product packaging.
Products from which labels or hangtags have been removed, detached or subsequently reattached cannot be accepted as a regular return.
AMOREVIDA reserves the right to inspect returned items upon receipt and to refuse a refund if the above return conditions are not met.
The mere return of a product does not in itself establish an entitlement to a refund. The return will only be processed after receipt and inspection of the goods.
8. Exclusions from the Right of Return
For health and hygiene reasons, briefs, panties and comparable underwear products worn directly in the intimate area are excluded from voluntary returns and exchanges.
This also applies if the item has merely been tried on. Customers are therefore requested to carefully check the size information and size charts before ordering.
Personalised, individually made or expressly customer-modified items are also excluded from voluntary returns.
Statutory rights in the event of defective or incorrectly delivered products remain unaffected.
9. Return Shipping Costs
The costs of a voluntary return are generally borne by the customer unless expressly stated otherwise in the online shop or as part of a promotion.
In the event of a demonstrably incorrect delivery or a justified defect, AMOREVIDA will bear reasonable return shipping costs in accordance with the return instructions provided by AMOREVIDA.
AMOREVIDA recommends using a trackable shipping method for returns and retaining proof of shipment until the return has been completed.
10. Refunds
After receipt and successful inspection of the returned goods, the corresponding purchase price will generally be refunded using the same payment method used for the original order, where technically possible.
Processing may take several business days after receipt and inspection of the return.
Additional costs resulting from a shipping method selected by the customer that differs from standard delivery are generally not refundable.
11. Exchanges
A direct exchange may be offered if the requested replacement item is available.
If an exchange is not possible, the customer may return the original item in accordance with the return conditions and place a new order for the desired item.
There is no entitlement to reservation of a particular item, colour or size.
12. Inspection of Goods and Defects
Customers are requested to inspect the delivery upon receipt for completeness, obvious transport damage and identifiable defects.
Incorrectly delivered, damaged or defective products should be reported to AMOREVIDA as soon as possible at info@amorevida.ch, stating the order number and, where possible, including meaningful photographs.
Statutory warranty rights remain unaffected.
Normal wear and tear, improper handling, failure to follow care instructions, external influences or damage resulting from use contrary to the intended purpose do not generally constitute a product defect.
13. Sizes, Fit and Care
Size information and size charts provided in the online shop are intended as guidance.
As fit and body proportions vary individually, AMOREVIDA cannot guarantee that a particular garment will fit every person in exactly the same way.
Care and washing instructions stated on the product or in the online shop must be observed. AMOREVIDA accepts no liability for damage caused by improper care, incorrect washing, drying or ironing, or otherwise failing to follow the care instructions.
14. Product Representation
AMOREVIDA places great importance on high-quality and as realistic as possible representation of its products.
Product photographs, images, visualisations and other representations may have been created, edited, optimised or visualised photographically or digitally. They are intended in particular to illustrate the design, appearance and character of the products offered.
Despite careful creation and editing, differences between the representation in the online shop and the product actually delivered cannot be completely excluded. This applies in particular to the perception of colours, colour shades, materials, textures, proportions, fit and individual details.
Such differences may result, among other things, from lighting conditions, photographic or digital representation and editing, different screen and device settings, and production-related variations.
Essential product information, in particular information regarding size, material composition and design, is provided with the greatest possible care.
15. Promotions, Vouchers and Discount Codes
Discount codes, vouchers and promotions are subject to the respective stated conditions and validity periods.
Unless expressly stated otherwise, discount codes cannot be combined, cannot be applied retrospectively to completed orders and cannot be redeemed for cash.
AMOREVIDA reserves the right to deactivate discount codes or promotions that are obviously being misused.
16. Intellectual Property
The AMOREVIDA website and its content, in particular texts, logos, brand elements, graphics, designs, product representations, image compositions and other design elements, may not be reproduced, edited, distributed or used commercially without the prior written consent of AV Global Import GmbH.
Third-party rights relating to individual products, brands, designs, photographs or other content remain expressly reserved.
17. Data Protection
Personal data is processed in accordance with AMOREVIDA’s current Privacy Policy and the applicable data protection regulations.
The Privacy Policy is available separately on the website.
18. Liability
AMOREVIDA is liable in accordance with mandatory statutory provisions.
To the extent permitted by law, liability is excluded for damage resulting in particular from improper use or care of products, failure to follow product or care instructions, or circumstances outside AMOREVIDA’s control.
No limitation of liability applies where such limitation would be impermissible under mandatory Swiss law.
19. Amendments to the GTC
AMOREVIDA reserves the right to amend these GTC at any time.
For an order, the version of the GTC valid and published in the online shop at the time the order was placed is generally decisive.
20. Severability
Should individual provisions of these GTC be wholly or partially invalid or unenforceable, the validity of the remaining provisions shall generally remain unaffected.
The applicable statutory provisions shall take the place of any invalid provision.
21. Applicable Law and Jurisdiction
All legal relationships between AMOREVIDA or AV Global Import GmbH and its customers are governed by Swiss law.
The place of jurisdiction is Zurich, Switzerland, unless mandatory statutory places of jurisdiction, in particular those protecting consumers, provide otherwise.
AV Global Import GmbH
Rebbergstrasse 72 · 8102 Oberengstringen · Switzerland
info@amorevida.ch · UID CHE-488.075.312
AMOREVIDA · GTC / AGB · September 2026
